Delivery & Returns

Delivery Times

The majority of products are made to order and are shipped within 3 – 5 working days. During busy periods, delivery can take up to 10 working days. If this is the case, you will be contacted to make you aware.

Delivery Costs:

  • Free Shipping: Offered within the UK on all orders over £50.
  • UK (Next day): Next (working) day delivery to the UK (if ordered before 12 noon Monday – Thursday) £7.95. Please note if you order after 12 noon on a Thursday, your order will be with you on Monday (unless a Public Holiday).
  • UK (Standard): Standard delivery to the UK is £1.10 for small items and up to £3.00 for large items.
  • International: At this time, we can only offer international shipping to the United States for £14 and Europe for £10.

Returns and Exchanges

I really hope you are satisfied with your order. A lot of care and attention has gone into producing your hand-made item. However, if you are not satisfied, please get in touch and I will endeavour to find a solution for you.  

If on the very rare occasion there has been a manufacturing fault, please get in touch and I will offer to repair or replace the item for you.

Should you have a manufacturing fault or a problem with your Fedora Hat, please get in touch with your order details whereby I will advise a refund or exchange as these items are externally sourced and hand-made in Italy.